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No Man Walks Alone logo

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I checked out as a guest. How do I return my order?

If you are unable to initiate a return on your account because you checked out as a guest, you are still eligible for our normal returns policy. 

You can return any item purchased on for free within 30 days of the delivery date. Here’s how:

  • Return merchandise in its original condition, including all attached tags and packaging. Use the UPS Return Label included with your order for easy and free shipping (for US shipments only).  
  • For international customers, you will need to ship your return via your own means and at your own cost.

Please note that No Man Walks Alone issues only ONE free return-shipping label per order, even if that one order includes multiple items. If you are returning more than one item from the same order, you must initiate a return for each item you wish to return. To avoid any unnecessary expense, please ship all items in the same box using the free label.

Refunds will be issued for properly returned items. If your return does not meet the conditions listed, the package will be sent back to you.

Items must be returned within 30 days of purchase, unworn, unused, unwashed, unaltered and with all packaging, including the No Man Walks Alone tag still attached.

We cannot accept returns of shoes which are scuffed, scratched or otherwise show signs of wear. We recommend that you try on the shoes on a carpet or other soft surface.

Please note that we cannot accept returns for special order (custom, made-to-orders), underwear/hosiery, gift cards and any final sale products

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