Chat with a live person and let us know how we can help

Drop us a note, question, feedback, complaint or praise and we will get back to you as soon as possible

NEW 🔥

Shop

Makers

Community

Editorial

No Man Walks Alone

<table>
<tbody>
<tr>
<td>
<p class="wysiwyg-text-align-center"><strong>COVID-19 UPDATE</strong></p>
<p class="wysiwyg-text-align-center"><em>Due to the spread of COVID-19, we have taken measures to ensure the health and safety of our customers and staff. These include temporarily closing our NYC showroom to visitors, and reducing the pace of order fulfillment and shipments to safeguard our employees.</em></p>
<p class="wysiwyg-text-align-center"><em>We are currently shipping orders two to three times a week</em></p>
</td>
</tr>
</tbody>
</table>
<p>&#xA0;</p>
<p>We ship orders every business day, Monday to Friday. Our warehouse is closed for the following Holidays. Please plan accordingly as orders will not be shipped out on these dates.</p>
<ul>
<li>New Year&apos;s Day,</li>
<li>Martin Luther King Day,</li>
<li>President&apos;s Day,</li>
<li>Easter and Easter Monday,</li>
<li>Memorial Day,</li>
<li>Independence Day,</li>
<li>Labor Day,</li>
<li>Yom Kippur,</li>
<li>Columbus Day,</li>
<li>Thanksgiving,</li>
<li>Christmas Eve and Christmas Day</li>
</ul>
<p>All orders are processed automatically and while we will do our best to accommodate such requests, we are unable to guarantee any changes to shipping method after the order is processed, nor can we guarantee our ability to delay shipping upon request.</p>

COVID-19 UPDATE
Due to the spread of COVID-19, we have taken measures to ensure the health and safety of our customers and staff. These include temporarily closing our NYC showroom to visitors, and reducing the pace of order fulfillment and shipm

Do you ship orders every day?

Shipping & Returns

Is the information shared with you kept private?

Why should I create an account?

What are Wish Lists for?

Do you sell gift cards or gift certificates?

How do I stay updated on new arrivals and promotions?

How does your MTM (made-to-measure) tailoring program work?

Accessibility

General questions

What is my size?  How can I figure out the best fitting size for me?

Can I return an item?

Are international orders eligible for returns and exchanges?

I bought something x days ago and the price is now marked down. Do you provide sale price adjustments?

Do you provide a warranty?

My purchase didn't work out.  How can I return an item?

My size is sold out.  Will you restock it?

How do your G. Inglese shirts fit?  Why are you not providing shoulder measurements?

What is my G. Inglese shirt?  I'm a jacket size 40, should I take a size 40 shirt?

What is my size in Heschung Thuya?

I've never worn this maker before. What do these sizes mean and how do I know my size?

What does this Sublime hat size mean?

Do you have a traditional store I can visit?

How can I know more about the items you selected?

Shopping help

What is the cost to ship my order?

What countries do you ship to?

What carrier do you use for shipping?  How do I track my order?

When will my order arrive?

I entered my shipping or billing address wrong at checkout. How can I fix it?

I live in (or am visiting) New York City, can I pick my order up?

Which payment methods  can I use?

Do you take PayPal or Venmo?

Are all taxes and duties included in my order total?

Do I have to pay sales tax?

What are Reward Points and how can I get some?

Is my payment information secure?

Where do I enter a coupon code?

I forgot to apply my discount code, what do I do?

Can I use more than one discount code?

Can I use a discount code to purchase a gift certificate?

Checkout & Payment

Do you ship orders every day?Updated 3 years ago