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Shipping & Returns

11 articles

Articles

What is the cost to ship my order?

No Man Walks Alone offers FREE STANDARD SHIPPING ON ALL ORDERS in US and Canada. Customers in the US are able to upgrade to Express shipping at checkout when making a purchase. Cost for Express shipping varies based on the weight and size of the orde

What countries do you ship to?

We are currently shipping to a variety of international destinations. At checkout, if you are able to select your country for the shipping address, it means that we do ship there. If you don't see your country in the list, we are unfortunately not ab

Do you ship orders every day?

COVID-19 UPDATE Due to the spread of COVID-19, we have taken measures to ensure the health and safety of our customers and staff. These include temporarily closing our NYC showroom to visitors, and reducing the pace of order fulfillment and shipm

What carrier do you use for shipping? How do I track my order?

UPS is our courier for all domestic shipments. All our packages require a signature upon delivery. You will receive an e-mail containing your Tracking Number once your package has been shipped from our warehouse. You can always visit your account to

When will my order arrive?

COVID-19 UPDATE Due to the spread of COVID-19, we have taken measures to ensure the health and safety of our customers and staff. These include temporarily closing our NYC showroom to visitors, and reducing the pace of order fulfillment and shipm

I returned an item to you. When will I receive my refund?

COVID-19 UPDATE Due to the spread of COVID-19, we have taken measures to ensure the health and safety of our customers and staff. These include temporarily closing our NYC showroom to visitors, and reducing the pace of order fulfillment and shipm

Can I combine my orders?

We’re happy to combine orders and will do our best to consolidate multiple orders into a single shipment, but cannot guarantee they will be caught before being shipped out. Please send us an email at [email protected] with the orders you’d

I checked out as a guest. How do I return my order?

If you are unable to initiate a return on your account because you checked out as a guest, you are still eligible for our normal returns policy.  You can return any item purchased on nomanwalksalone.com for free within 30 days of the delivery date. H

I entered my shipping or billing address wrong at checkout. How can I fix it?

No problem - we understand that typos happen or autocomplete fills in the wrong information. If you could please just email us at [email protected] as soon as you notice the error, we can make the adjustment before your order goes out.

I live in (or am visiting) New York City, can I pick my order up?

COVID-19 UPDATE Due to the spread of COVID-19, we have taken measures to ensure the health and safety of our customers and staff. These include temporarily closing our NYC showroom to visitors, and reducing the pace of order fulfillment and shipm

Do you ship to Canada?

We do.  We offer free ground shipping to Canada via USPS